We understand that issues can arise, and we’re committed to resolving them in accordance with Australian Consumer Law. As an authorized repair center, we’re fully equipped to assist you.
Our Commitment to You
We aim to keep your caravan in top-notch condition. Our dedicated service, warranty, and parts department are here to provide you with the assurance and customer service you deserve.
Consumer Guarantees and Your Rights
Under Australian Consumer Law, you have the right to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. For minor issues that can be repaired within a reasonable time, we have the right to choose between repairing, replacing, or refunding the item.
Expedited Warranty Process
Our simple 3-step process to handle your warranty claims:
1. **Verify Warranty with Supplier**: Confirm the details of your warranty with the supplier. We can do this on your behalf.
2. **Submit Your Claim**: Once verified, we’ll proceed with the claim submission.
3. **Carry Out Repairs**: After approval, we’ll carry out the necessary repairs.
Your consumer rights under Australian Consumer Law exist independently of this warranty and are not limited by it.
How to Verify & Submit Your Warranty Claim
If you own a caravan brand other than Snowy River, Regent RV, or NEWGEN, please submit your warranty claim here:
If you own a Snowy River, Regent, or NEWGEN caravan, you can submit your warranty claim here: