Privacy Policy

Caravan World Pty Ltd ABN 56 626 792 630 (“Caravan World”, “we”, “our”, “us”) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the Office of the Australian Information Commissioner at:
https://www.oaic.gov.au/

What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples include:

Names
Addresses
Email addresses
Phone numbers
Vehicle ownership or enquiry details
Finance or trade-in enquiry information
Customer service, warranty or purchase history

We collect this information to:

Provide caravan sales, servicing and related services
Respond to enquiries and provide quotes
Process finance, trade-in or warranty enquiries
Communicate about purchases, servicing, events or promotions
Improve customer experience and marketing effectiveness
Comply with legal and regulatory obligations

We may also use your information for secondary purposes closely related to the primary purpose where you would reasonably expect this.

You may opt out of marketing communications at any time via unsubscribe links or by contacting us directly.

How We Collect Personal Information

We collect personal information in a variety of ways including:

Website forms (insert Caravan World website URL)
Email, phone, SMS and written correspondence
In-person interactions at dealerships, events or shows
Social media enquiries or lead forms
Finance or warranty applications
Third-party referral partners or lead providers
Cookies, website analytics and advertising tracking technologies

We are not responsible for the privacy practices of external websites linked from our site.

Where reasonable and practicable, we collect information directly from you. If information is received from a third party, we will take reasonable steps to ensure you are aware.

Cookies, Tracking & Website Analytics

Our website may use cookies, tracking pixels and analytics tools to:

Improve website functionality and user experience
Analyse website traffic
Measure marketing effectiveness
Support personalised advertising

You can disable cookies through your browser settings, though this may affect website performance.

Sensitive Information

We will only collect and use sensitive information:

For the primary purpose it was obtained
With your consent
Where required or authorised by law

Generally, we do not intentionally collect sensitive information unless required for a specific service.

Disclosure of Personal Information

Your Personal Information may be disclosed to:

CRM providers and marketing platforms
Finance providers, insurers or warranty partners
IT service providers and cloud storage providers
Website analytics and advertising partners
Event organisers or promotional partners
Professional advisers
Government authorities where required by law

We only share information where necessary to operate our business or provide services to you.

Overseas Disclosure

Some third-party service providers we use may store or process personal information overseas.

Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy law and appropriate data protection safeguards.

Direct Marketing

We may send you marketing communications where:

You have consented; or
It is otherwise permitted by law.

You can opt out at any time by:

Clicking the unsubscribe link in emails
Contacting us directly

We will promptly action any opt-out request.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including:

Secure digital systems and restricted access controls
Reputable cloud storage providers
Staff confidentiality obligations
Secure disposal practices

When personal information is no longer required, we take reasonable steps to destroy or permanently de-identify it, subject to legal retention requirements.

Most customer records are retained for a minimum of seven years to meet legal, taxation, warranty and business obligations.

Automated Processing

We may use automated systems to assist with:

Allocating enquiries
Sending communications
Managing customer relationships
Marketing and service reminders

These systems support our operations but do not replace human decision-making where required.

Access to Your Personal Information

You may request access to the personal information we hold about you and request corrections where necessary.

To do so, please contact us in writing. We may require identification before releasing information.

We generally do not charge for access requests, though an administrative fee may apply for copies.

Maintaining Accuracy of Information

We aim to keep your information accurate and up to date.

If you believe any information we hold is incorrect, please contact us so we can update it.

Policy Updates

This policy may be updated periodically and will be available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Caravan World
[email protected]
07 3522 5639